About me
Hey, I'm Brianna.
My work sits at the intersection of UX, research, service design, and strategy, where I help organizations navigate complexity and create solutions that truly work for people.
I approach design a lot like I approach music: listen first, figure out what’s happening beneath the noise, and find the throughline. Every project has its own rhythm, and I’m usually at my best when things are still a little messy. I bring people together, make sense of competing needs and perspectives, and help teams find a direction they can actually move toward.
I’ve spent my career moving between research, strategy, facilitation, and design. I’m comfortable zooming out to understand the larger system, then getting close enough to the work to help make something real. That flexibility has taken me from emerging mobility and AI to enterprise technology and public services, but the thread has stayed pretty consistent: making complicated things feel more human.
My perspective is also shaped by my own experiences navigating systems that weren’t necessarily designed with everyone in mind. That’s a big part of why equity, accessibility, and Design Justice matter to me. I care about designing with people rather than simply designing for them, and making sure the people closest to a problem have a meaningful role in shaping what comes next.
Outside of work, I’m a music producer and DJ, which probably explains why I keep coming back to music as a metaphor for how I work. I’m interested in how sound creates connection, emotion, and shared experience. I’m also an ordained minister and have officiated weddings for people I love. On paper, those things may seem unrelated to design, but to me they’re all about the same thing: listening closely, creating the right conditions, and bringing people together around something meaningful.
Design philosophy
Design is a living system, a lot like an ecosystem or a piece of music. It shifts and evolves as people interact with it, adapts to the world around it, and becomes meaningful through the people who shape and experience it.
01
Listen deeply
Tune into the signals before composing the solution.
I start by listening to the people closest to the problem and understanding the larger system around them. Through research and co-design, I look for the patterns, tensions, and needs beneath the surface, not just what’s happening, but why. That understanding becomes the foundation for everything that follows, from rethinking an entire service ecosystem to making a single interaction work better.
Methods: Interviews, contextual inquiry, accessibility-informed research, co-design, journey mapping, ecosystem mapping, stakeholder interviews.
02
Make sense of the signals
Find the melody within the noise.
Synthesis is where insights take shape. I translate research into clear narratives and strategic direction, connecting individual experiences to broader systemic patterns. These insights inform information architecture, user flows, interaction models, and visual hierarchies, ensuring that both services and digital interfaces are intuitive and aligned with user needs. This shared understanding helps teams rally around meaningful opportunities for change.
Methods: Interviews, contextual inquiry, co-design, journey mapping, ecosystem mapping, stakeholder research, accessibility-informed research.
03
Co-create and harmonize
Bring the right voices together and make something with them.
The best solutions aren’t created in isolation. I bring the people closest to the problem into the process, creating space to explore ideas, challenge assumptions, and make decisions together. From there, I turn what we learn into tangible experiences, testing and refining along the way until we land on something that works for the people using it and the system around it.
Methods: Co-design sessions, ideation workshops, sketching, wireframing, prototyping (low to high fidelity), usability testing, design studios..
04
Craft the experience and shape the system
Move from individual notes to a full arrangement.
Good design has to work at both levels. I move between the experience itself and the larger system around it, designing clear, intuitive interactions while thinking through what it will take to make them real. That might mean refining an interface one minute and defining a future-state service, roadmap, or governance model the next. The goal is to create something that works well for people today and can actually evolve, scale, and last.
Outputs: Wireframes, high-fidelity UI designs, design systems, accessibility specifications (WCAG), content strategy, future-state visions, implementation plans, service models, governance frameworks.
05
Adapt and evolve
Listen, adjust, and find the rhythm again.
People, systems, and needs change, so the work can’t stop at launch. I build in ways to keep learning from what’s working, what isn’t, and what’s changing around it. Through testing, feedback, and ongoing iteration, the experience can evolve without losing the things that made it work in the first place.
Approach: Iterative testing, usability evaluation, accessibility audits, analytics-informed improvements, feedback loops, and long-term design system governance.
Let's connect